Politica de confidențialitate

1. Information we collect

We collect the information needed to operate a social media growth services website: account details, order details, public destination URLs, checkout details, wallet records, support conversations, security logs, device/session information, and communication preferences.

We do not ask for social media passwords. Orders are intended for public URLs only, such as public posts, videos, reels, channels, pages, or profiles depending on the service purchased.

• Account data: name, email address, phone number when provided, country, password hash, email verification state, two-factor settings, and trusted-device records.
• Order data: selected service, package quantity, public URL, customer note, payment method selection, wallet usage, coupon use, internal delivery references, delivery progress, and order status.
• Support data: tickets, chat replies, attachments, cancellation/refund requests, refill requests, delivery issue reports, and administrator notes required to resolve a request.
• Technical data: IP address, browser/device information, session identifiers, security events, page interactions, and cookie choices.

2. Why we use personal data

Menace Empire uses personal data to provide the website, process orders, create and secure customer accounts, send order updates, detect fraud or abuse, provide support, manage refunds and wallet activity, improve the website, and comply with legal, tax, accounting, and security obligations.

• Contract: to create an account, process orders, submit fulfillment requests, show delivery progress, provide invoices, manage wallet balances, and answer support tickets.
• Legitimate interests: to keep the website secure, prevent abuse, improve the customer experience, maintain business records, and understand performance in a privacy-conscious way.
• Consent: to use optional non-essential cookies, send promotional messages where required, and remember choices such as trusted-device preference.
• Legal obligation: to retain records required for tax, accounting, fraud prevention, dispute handling, or regulatory compliance.

3. Processors and operational systems

To deliver an order, Menace Empire processes the minimum required order details. That usually means the selected Menace Empire service, quantity, and public URL. Payment processors, hosting providers, email providers, analytics tools, and security tools may also process information on our behalf when those services are connected.

We require operational partners to use information only for the purpose of delivering or supporting Menace Empire services. We do not sell customer personal data.

4. Cookies and similar technologies

Essential cookies and local storage are used for sessions, security, cart behavior, cookie preferences, and core website functionality. Analytics or marketing cookies are optional and should only run after consent through the cookie banner or the customer preference area.

You can revisit cookie choices at any time from the footer Cookie settings link or from the Cookie Policy page.

5. Retention

We keep account, order, invoice, support, security, and wallet records for as long as they are needed to provide services, maintain business records, resolve disputes, prevent fraud, comply with legal duties, and protect the platform. If a deletion request is approved, active personal profile data is removed or anonymized after the applicable review and grace period unless retention is required by law or legitimate security reasons.

6. Data lifecycle, deletion, and anonymization

Menace Empire uses data-minimization controls so exports exclude passwords, raw tokens, recovery secrets, and sensitive session identifiers. Account deletion disables login, revokes sessions and persistent login credentials, schedules deletion or anonymization after the recovery window, and keeps only records required for tax, accounting, dispute handling, fraud prevention, security, or other legitimate legal needs.

Where a record cannot be fully deleted because it is tied to an order, payment, security audit, dispute, or legal hold, Menace Empire may anonymize personal profile fields while retaining minimized operational records.

7. International transfers and regional storage

Menace Empire may use technology systems and processors located outside the visitor or customer country. Where GDPR transfer rules apply, the business should use appropriate safeguards such as contractual protections, due diligence, and other legally recognized transfer mechanisms.

Customer region and storage preferences may be recorded so the business can prefer EU, UK, US, or default processing locations when compatible providers are connected.

8. Youth and parental consent

Where age or region makes parental or guardian consent appropriate, Menace Empire can restrict ordering and wallet features until a parent or guardian confirms consent through a secure link. The confirmation page requires an explicit user action and does not approve consent merely because an email link was opened.

9. Your privacy rights

Depending on your location, including the European Economic Area and United Kingdom, you may have rights to be informed, access your data, correct inaccurate data, request deletion, restrict processing, object to certain processing, request portability, withdraw consent, and complain to a supervisory authority.

Logged-in customers can use the dashboard data-rights tools. Anyone can submit a request from the GDPR Rights Center.