Customers can request cancellation or partial refund review from the order page.
Chính sách hoàn tiền
Chính sách hoàn tiền
This policy explains how Menace Empire handles failed payments, failed delivery, partial delivery, cancellations, wallet credits, and refund review.
Approved cancellation amounts can be credited to the customer wallet.
Delivery status, delivered count, start count, and customer URL state are reviewed before approval.
1. Failed payments
If a payment fails or is not confirmed, Menace Empire should not submit the order for fulfillment. Customers can return to checkout, select another payment method, or contact support if a bank, card, crypto wallet, or processor shows a pending charge.
2. Orders not yet submitted
If an order has not started fulfillment, support may cancel the affected item and refund the approved amount to wallet balance or the original payment method when the processor supports it.
3. Partial delivery or delivery cancellation
If delivery is cancelled, partial, failed, or otherwise blocked, Menace Empire can review the undelivered amount. Approved refunds may be based on the remaining undelivered quantity, delivery logs, and the customer package price.
4. Completed services
Completed services are generally not refundable because the ordered engagement or delivery has already been provided. If a serious delivery issue appears after completion, the customer should open a support ticket and provide the order reference, URL, and evidence so support can review the case.
5. Customer mistakes
Refunds may be denied where the customer submitted an incorrect URL, a private/deleted/restricted destination, a URL that does not match the service type, or content that changed while delivery was active. Customers should always verify the destination before checkout.
6. Chargebacks and abuse
Unauthorized chargebacks, refund abuse, duplicate claims, payment fraud, or attempts to receive both completed delivery and a refund may lead to account restriction, wallet hold, order suspension, or additional verification.